Refund & Cancellation Policy

The deposit reserves our team and pays for pre-production: script, references and storyboard. If you cancel within 48 hours of paying it and before we’ve started work, we refund it in full.

After that the deposit covers the time we’ve set aside and the work we’ve begun, so it isn’t refundable. If you cancel before we’ve done that much work, we refund the difference.

You can cancel a project at any time by emailing studios@kalvia.ai. We stop work that day and work out what’s been done against the milestones in your quote:

1. Script and references approved: 25% of the project fee.
2. Storyboard approved: 40%.
3. Shots generated and first cut shared: 75%.
4. Final cut shared: 100%.

If you’ve paid more than that, we refund the difference. If you’ve paid less, we invoice the balance. Either way, you receive everything made up to that point, and once it’s paid for, the rights in it are yours as the Terms describe.

Launches move. If you need to stop for a while, we can pause a project for up to 60 days without charge and pick it up where we left off, at the next free slot in our schedule. After 60 days we’ll ask whether to restart or close it as a cancellation.

Tell us within 14 days of a delivery what doesn’t match the brief, script or storyboard you approved, and we’ll fix it at no extra cost. This is on top of the revision rounds in your quote. Changes to what you approved, such as a new idea or a new script, are a change of scope and are quoted separately.

When final files are delivered and accepted, payments are non-refundable. A film counts as accepted when you say so, or 14 days after delivery if we haven’t heard of a problem.

If we have to cancel a project, we refund every payment for work we haven’t delivered, and hand over everything we’ve made so far.

If we miss an agreed delivery date by more than 14 days for reasons of our own, you may cancel and receive a refund for any milestone not yet delivered, on top of keeping what has been.

Write to studios@kalvia.ai with your name, the project and the invoice number. We confirm within two working days. Approved refunds are sent by bank transfer to the account you paid from, within five working days of approval.

A refund usually reaches your account within a few working days of being sent, depending on your bank; transfers between countries can take a little longer. Our own transfer fees aren’t deducted from your refund.

If you think an invoice or a payment is wrong, write to us first: most problems are settled within a day. If you ask your bank to recall a payment instead, we’ll give them the quote, the invoices and the delivery record, and pause work on the project until it’s resolved.

Subscriptions and credits on the Kalvia AI platform at kalvia.ai follow the terms published there.